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Engineering · Use case

Write the postmortem that catches the pattern.

An agent has to draft the incident postmortem. Most fill a blank template at midnight — missing the real timeline, that this exact failure already happened in March, and everything downstream of what broke.

The usual way

A blank template, filled at midnight.
2nd time

The same failure, unnoticed

The real timeline

Reconstructed from the alerts and the channel.

02:14
Alert fires
p99 latency spikes
02:31
On-call paged
17 min to ack
02:58
Root cause
cache stampede
03:40
Mitigated
manual cache warm

You've seen this exact root cause before.

The cache stampede on March 14 had the same signature — same service, same trigger. This isn't a new incident.

Timeline from the incident channelAlerts + deploys from GitHub

What's already proven

March promised three fixes. One shipped.

Add request coalescing to the cacheShipped
Alert on cache hit-rate, not just latencyNever shipped — why we're here
Load-test the warm path before peakNever shipped — why we're here
Action items tracked in Linear

Everything downstream

And the full blast radius of what failed.

What broke
Cache layer
Owned by the Platform team
took downCheckout — 8 min of failed payments
degradedSearch — owned by the Data team
delayedNotifications — backed up for an hour
Service graph from GitHub

Hugin already held all of it — the timeline, the March recurrence, the unshipped fixes, and the blast radius — connected.

Continuously synced

Then the agent does the work

So the agent writes it like your staff engineer would.

Incident #214 · postmortemwritten by the agent
01
Tells the real timeline — alert to mitigation
Reconstructed, not guessed at midnight.
02
Names the March recurrence and the fix that never shipped
The pattern, called out — not a one-off.
03
Maps the full downstream impact
Checkout, search, notifications, and the owners.

Hugin supplied the context — the timeline, the recurrence, the open fixes, the blast radius. The agent wrote the postmortem.

More tasks Hugin makes better

Feature specsTicket resolutionRenewal prepQBR decksInterview kitsAll use cases

Make your eng agents write postmortems like your staff engineer.

Connect where alerts and incidents live, then give each agent the timeline, the recurrence, and the blast radius.

Coming soon