Account management · Use case
Walk into the renewal knowing what nobody else remembered.
An agent has to prep the Acme renewal. On paper it looks safe. Underneath, your team already knows what's wrong, what works, and how to run it — Hugin just hands the agent all of it.
On paper
HealthyHealth score
To renewal
The risk the CRM won't surface
Three things underneath, quietly about to sink it.
01 — Usage is sliding
last 60 days
Live from HubSpot02 — Your champion went quiet
The person who loved you is gone from the thread. The new decision-maker has never heard your value story.
Seen in Gmail + Meet03 — Nobody's watching
since anyone on your exec team touched this account. The relationship went cold without a single alert.
Across CRM + ticketsWhat's already proven
But you've beaten this exact account before.
Saved · Initech
Same 20% slide. Your CSM re-engaged the new exec early and led with the ROI model.
→ Renewed, with a 2-year expansion
Lost · Globex
Same profile. The team waited on a quiet champion and never addressed price.
→ Churned at renewal
From closed-won + churn retrosHow your team actually runs it
And there's already a play for exactly this.
Not a generic script — the renewal play your team runs today.
Your playbook in NotionHugin already held all of it — the live risk, your track record, and the play you run — connected.
Then the agent does the work
So the agent preps the call like your best CSM.
Hugin supplied the context — the risk, the proof, and the play. The agent wrote the brief.
More tasks Hugin makes better